While generating API key for python, I got server error(400)

eunjib
eunjib
in Eikon Data APIs

imageUntil a couple of weeks ago, I could get data.

Could you solve this issue as soon as possible?

Best regards,

eunji

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Best Answer

  • Alex Putkov.1
    Alex Putkov.1
    Answer ✓

    @eunjib
    What you experienced is a known issue, which has been previously reported by another client and which is being worked on. To keep track I have opened service case 06763156 on your behalf with Thomson Reuters Helpdesk. You will be contacted by Thomson Reuters Support organization, which will keep you informed on the progress.

Answers

  • nick.zincone
    nick.zincone

    Hi @eunjib,

    Could you please provide details/screenshots describing what you are doing to generate this error?

  • eunjib
    eunjib

    1. To create an App key for my Eikon, I ran the App key Generator app.

    2.

    image

    3. Clicking 'accept' button

    image

    4.I Got errorimage

  • nick.zincone
    nick.zincone

    Thanks @eunjib,

    Yes, @Alex Putkov. provided an answer below that this is a known issue with some additional information for you.

  • Nipat Kunvutipongsak
    Nipat Kunvutipongsak

    Here this is the additional result investigation:

    Issue was caused by a limitation of 50 characters for the APPKEY ID that consists of Company Name + App Name.

    Development has fixed the issue.

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